Shipping & Delivery
when will my order be shipped?
All orders are shipped the same day if ordered before 2pm. All orders after this time will be posted the following working day.
How much is UK shipping?
£4.95 - Standard Delivery (3-5 working days)
£7.95 - Express Delivery (1-3 working days)
International Orders - will I be charged customs duties?
Unfortunately, we cannot determine what duties and taxes you will charged for international orders.
The customer is responsible for all customs duties, charges and taxes associated with their order.
EU orders: Taxes included on orders up to €150. VAT(sales tax) will still apply.
How much is worldwide shipping?
£12.00 - Europe (5-10 working days)
£15.00 - Rest of World (10-13 working days)
How can I track my order?
You will be sent a shipping reference code via email.
If you cannot find your email, please check your junk mail.
Occasionally, the shipping carrier can take a few days to update online. If your shipping reference is not working, please email contact@minkadinklondon.com
I think my order is lost. What shall I do?
If it has been over 10 days once your order was shipped, please contact us with your order number and shipping reference and we will help to sort this as soon as possible.
I entered the wrong address. Can I change it?
Please contact us within 1 hour of purchasing in order to change the address.
Our fulfilment company works quickly to ship your orders. Therefore, you must notify us ASAP to change the address before your order is shipped.
returns & exchanges
What is your Return & Exchanges policy?
We offer exchanges or returns for credit notes if the item is returned in its original condition within 14 days of delivery.
How long does it take to Exchange?
Please submit your exchange/return via our Returns Portal. Ship the item back to us and the exchange/return should be processed within 3 days of delivery back to the warehouse.
Are returns and exchanges free?
UK Returns & Exchanges: The customer must cover the postage cost to return the item, but we will send the exchange out for free.
Rest of World Returns & Exchanges: The customer must cover all shipping costs associated with their return or exchange.
product & sizing
What size should I order?
For most of our garments, we recommend ordering your usual size. To make things even easier, you'll find helpful sizing notes on each product page, letting you know if an item runs small, fits oversized, or is true to size.
If you would like further help, please do get in touch with us and we can help you find the right size for you.
The item I want is sold out - when will it be back in stock?
At Minka Dink London, we’re committed to conscious production, so we don’t overproduce our garments, helping to reduce excess stock and avoid landfill waste.
That said, we regularly restock our core pieces. If a style you love is currently sold out, simply click ‘notify me when available’ and you’ll receive an email as soon as it’s back in stock.
Fabric information & care
Our clothes are designed and made with longevity in mind, however there are a few simple things you can do to extend the life of your pieces.
- Wash Cold
- Wash inside out
- Wash with Eco-friendly detergent
- Do not tumble dry
Specific washing instructions for each piece can be found on the product page.
do you offer discount codes / student discounts?
As a small independent brand, we take so much care and love into every part of our process, from thoughtful design to conscious production. Because of this, we don’t offer discount codes or student discounts. We hope you understand this and we truly appreciate all your support - it means the world to us.